Lash Retention: 7 Must-Know Tips to Keep Clients Coming Back

Let’s be real—lash retention is the name of the game. When your clients' lashes last, they're not only happy… they’re coming back for fills and recommending you to their besties. Whether you're a fresh-faced beginner or a seasoned lash baddie, nailing your retention game means stronger client loyalty and a healthier bank account. 💸

Here are 7 retention tips every lash artist should know to keep those sets full, fluffy, and flawless. Let’s dive in. 

1. Prep Like a Pro 

Retention starts before you even pick up your tweezers. A thorough lash cleanse is non-negotiable—get rid of oils, dirt, and makeup using a gentle lash cleanser. Follow it up with a primer to set the stage for better bonding. Want extra power? Use a lash booster to level up your prep.

Pro Tip: Fully dry those lashes after cleansing. Damp lashes = weak bond = no thanks.

2. Use the Right Lash Glue

Adhesives are not created equal. Your lash glue should match your workspace's humidity and temperature, and your lashing speed. The wrong glue? That’s a retention nightmare waiting to happen.

Luckily, LashPal's adhesives work in almost any humidity and temperature, so you don't have to change anything in your environment or through the seasons.

Pro Tip: Keep your glue fresh by storing it in an airtight container with silica packs. No crusty bottles here. 

3. Set the Mood (aka Room Conditions)

Your room’s environment can make or break retention. Aim for 40–60% humidity and 20–25°C. But don’t stress too hard—LashPals adhesives have a wide range (30–70% humidity and 20–35°C), so you’ve got room to breathe.

4. Perfect Your Attachment Game

Retention magic happens when extensions are securely attached to the natural lash—no gaps, no lifting, no crusty clusters. Use the right amount of adhesive and try the “swipe” technique to bond like a boss.

Pro Tip: Practice your placement and isolation skills often—clean attachment = longer wear!

5. Educate Your Clients

Even the best set won’t last without proper aftercare. Teach clients to avoid steam, water, and oil-based products for the first 24–48 hours. Show them how to clean their lashes using oil-free cleanser for max longevity.

Pro Tip: Sell or include aftercare kits with brushes and cleansers—it’s a win for you and your clients. 

6. Keep Supplies Fresh 

Using expired or low-quality supplies can sabotage your retention. Replace your adhesive every 4–6 weeks and keep your lash tools clean and dry.

Pro Tip: Write the date you opened your glue on the bottle. No more guessing games. 

7. Book Fills Like a Boss

Encourage clients to return every 2–3 weeks for fills. Waiting too long = more gaps, more shedding, more panic texts. Keep things seamless by pre-booking their next appointment or setting up automated reminders.

Pro Tip: A consistent fill schedule = better retention and better client retention. Boom.

Final Thoughts

If you want to keep clients obsessed with their lashes (and coming back for more), it all starts with strong retention. That means proper prep, good products, clean technique, and keeping your clients in the loop.

✨ Want to upgrade your retention game? Check out our lash essentials at LashPals—where cute meets pro-level performance.

With love (and lashes),
LashPals 🐰🐻🐺