Policies
Shipping Policy
Standard Shipping:
- Free for orders over $99 CAD.
- For orders under $99 CAD, a flat shipping fee of $14.90 CAD applies.
Express Shipping:
- Available for a flat rate of $21.90 CAD.
Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once shipped, delivery times vary based on location and shipping method selected at checkout.
Tracking & Delivery:
- A tracking number will be provided once your order ships.
- We are not responsible for delays caused by the carrier.
Note: We ship Canada-wide only.
Returns & Exchanges Policy
Returns & Exchanges for Defective or Incorrect Items
If your order arrives defective, or incorrect, you may request an exchange within 30 days of receiving your product.
To qualify:
- Submit a request through our Returns & Exchanges Portal.
- Provide photo evidence and a description of the issue.
- Once approved, we will cover the return shipping costs (CAD $21.90) and process your refund or exchange.
Non-Defective Product Returns
- For non-defective items, returns are accepted within 30 days of purchase, subject to the following conditions:
- A 20% restocking fee will be applied.
- The customer is responsible for return shipping costs.
- Items must be unused, in original packaging, and in resaleable condition.
Return Process
- Fill out the return request on our Returns & Exchanges Portal.
- Upload photos and an explanation of your reason for return.
- Our team will review your request and provide return instructions.
- Once received and inspected, refunds will be processed back to the original payment method within 5-7 business days.
Important Notes
We reserve the right to deny exchanges & returns that we deem not meet our policy requirements.